Shipping and Refunds
Shipping:
Shipping Locations
We offer shipping ONLY within the state of Colorado. If your location is not listed, please contact our customer service team to inquire about the possibility of shipping to your area.
Shipping Methods and Timeframes
We strive to process and ship orders promptly. The estimated delivery time depends on your location and the shipping method selected during checkout. Please note that these are approximate timeframes, and actual delivery times may vary due to factors beyond our control, such as customs processing and carrier delays.
Shipping Fees
Shipping fees are calculated based on the weight, dimensions, and destination of the package. The applicable shipping fees will be displayed during the checkout process.
Order Tracking
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Shipment Confirmation and Damages
Upon receiving your order, please carefully inspect the package for any signs of damage. If you notice any damage to the packaging or if the contents of the package are damaged, please contact us immediately. We may require photos or additional information to initiate a claim with the shipping carrier.
Refunds and Returns:
Returns and Exchanges
We do not accept returns. We take great care to ensure that our products are of the highest quality. If, however, you are not satisfied with your purchase, please contact us within 1 day of receiving your order. We will assess the situation on a case-by-case basis and work with you to find a suitable solution.
Refund Eligibility
We do not accept returns. However, we reserve the right to review requests on a case by case scenario.
Refund Process
If your refund request is approved, we will initiate the refund to your original method of payment. Please note that it may take a few business days for the refund to be processed and reflected in your account, depending on your payment provider.
Return Shipping
If the return is due to an error on our part or a defective product, we will provide a prepaid shipping label for the return. If the return is for any other reason, you will be responsible for the cost of return shipping.
If you have any further questions or require assistance regarding shipping or refunds, please contact our customer service team. We are here to ensure your satisfaction and resolve any issues that may arise.
Last updated: 19h May, 2023
Company: 5280 Mushrooms and Microgreens
Address: 12351 Quince St, Thronton, Co 80602
Email: 5280mushrooms@gmail.com
Phone: 720-727-2311